Find your home

Join the family!

Would you like to work for a house builder that is different!?

Careers at Cameron Hall Homes

At Cameron Hall Homes, our aim is to become an employer that one would aspire to work for, creating an environment where each person and their traits are valued, allowing every employee the opportunity to perform at their best. Whoever you are, you’ll have the support to excel in a workplace which is more a family than anything else.

We are committed to encouraging an inclusive workplace culture.

If you need any support or adjustments before, during, or after any part of our recruitment process, please don’t hesitate to reach out to your hiring manager.

Current vacancies

Customer Care Lead – Part Time, Permanent

Job Advertisement
Customer Care Lead
Location: Wynyard
Company: Cameron Hall Homes

Are you passionate about delivering exceptional customer experiences? Do you have a proven track record in customer service and leadership? If so, we’d love to hear from you!

Cameron Hall Homes, an executive new house builder based in Wynyard, is seeking a Customer Care Lead to join our dynamic team. Renowned for our high specification, energy efficient homes and commitment to excellence, we pride ourselves on creating luxury homes tailored to the modern purchaser.

 

About the Role

As the Customer Care Lead, you will be the driving force behind our commitment to outstanding customer satisfaction. This is a pivotal role where you will manage the customer care journey post legal completion, ensuring our homeowners feel valued and supported every step of the way, post-completion. This role is a part time role of 15 hours per week over two or three days.

 

Key Responsibilities

  • Lead and oversee the customer care function of the business, fostering a culture of excellence and responsiveness.
  • Implement customer care strategies that enhance the homeowner experience.
  • Act as the main point of contact for escalated customer concerns, providing solutions efficiently and empathetically.
  • Coordinate with construction, sales  and subcontractors to ensure seamless communication and resolution of any issues.
  • Track and analyse customer feedback to identify areas for improvement and develop action plans.
  • Update the HousebuilderPro CRM system on progress to accurate report to the company progress and defect rectification completion and capture cost.
  • Manage customer care policies, procedures, and service standards to maintain our reputation for quality and reliability.
  • Attend warranty provider claim investigation meetings if and when required

 

What We’re Looking For

  • Proven experience in a customer service or customer care role, ideally within the new home construction sector.
  • Strong communication and interpersonal skills with the ability to build lasting relationships.
  • A proactive problem solver with excellent organizational and multitasking abilities.
  • An in-depth knowledge of house construction and experience in New Build.
  • Attention to detail and a commitment to upholding high standards of service.
  • Familiarity with CRM systems, Microsoft Office and be computer literate with the ability to analyse data for continuous improvement.
  • A passion for delivering exceptional customer experiences.
  • An understanding of the New Homes Quality Code, the Consumer Code and New Homes Ombudsman Service

 

What We Offer

  • A competitive salary
  • The opportunity to make a real impact within a growing, customer-focused company.
  • A supportive and collaborative working environment.

 

If you’re ready to take the lead in delivering unparalleled customer care for a premier house builder, we’d love to hear from you!

How to Apply
Please send your CV and a cover letter outlining your suitability for the role to Jamie Hooton by 21st February 2025, at jamie@cameronhalldevelopments.co.uk

Cameron Hall Homes is committed to creating an inclusive workplace. We welcome applications from all qualified candidates.

 

Recruitment Agencies

We do receive a large amount of enquiries from various regional and national recruitment agencies through email and through LinkedIn.  We do love the fact that so many people want to work for us and with us but due to the number of these, it often detracts us from our day to day work.

We like to try and recruit internally first, if we cannot fill a post, we will then go out to our preferred suppliers. Any unsolicited approaches and CVs from agencies who are not on our PSR become annoying and we will not accept them.


Speculative employment application form

Name(Required)
Email(Required)
Address(Required)
Max. file size: 512 MB.
Please let us know what's on your mind. Have a question for us? Ask away.