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Privacy Policy

Privacy Notice

  1. Important information and who we are
    • Purpose of this privacy notice
      • This privacy notice aims to give you information on how Cameron Hall Developments Limited collects and processes your personal data.
      • This website is not intended for children and we do not knowingly collect data relating to children.
      • It is important that you read this privacy notice together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.
    • Controller
      • Cameron Hall Developments Limited is made up of different legal entities. This privacy notice is issued on behalf of the Cameron Hall Developments Limited group of companies so when we mention “Cameron Hall Developments Limited“, “we“, “us” or “our” in this privacy notice, we are also referring to Cameron Hall Homes Limited and Cameron Hall Holdings Limited who are a part of the Cameron Hall Developments Limited group of companies. Cameron Hall Developments Limited is the controller and responsible for your personal data.
      • We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, please contact our data privacy manager in the following ways:
        • Full name of legal entity: Cameron Hall Developments Limited
        • Email address: dataprotectionofficer@cameronhallhomes.co.uk
        • Postal address: Wynyard Hall, Wynyard, Billingham, Cleveland, United Kingdom, TS22 5NF
        • Telephone number: 01740 644811
      • Changes to the privacy notice and your duty to inform us of changes
        • We keep our privacy notice under regular review. This version was last updated on [DATE].
        • It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
      • Third-party links
        • This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
  2. The data we collect about you
    • Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
    • We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
      • Identity Data includes initials, first name, last name, ID and signature.
      • Contact Data includes billing address, delivery address, email address and telephone numbers.
      • Financial Data includes the last 4 digits of your payment card.
      • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
      • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
      • Usage Data includes information about how you use our website, products and services.
      • Profile Data includes information relating to the status of your mortgage, property details and accessibility requirements (for example ensuring our developments cater for wheelchair access).
      • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
    • We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.
    • We do not collect Special Categories of Personal Data or any information about criminal convictions and offences.
  3. How is your personal data collected?
    • We use different methods to collect data from and about you including through:
      • Direct interactions. You may give us your Identity, Contact and Financial Data when you:
        • reserve a plot, buy a property or apply for our products or services;
        • create an account on our CRM platform;
        • subscribe to our publications;
        • request marketing to be sent to you;
        • enter a competition, promotion or survey; or
        • give us feedback or contact us.
      • Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see clause 5.3 for further details.
      • Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:
        • providers of technical, payment and delivery services such as Stripe based outside the UK;
        • website providers and advertising networks including, but not limited to, Cornerstone BS, Oracle Marketing, Facebook and Instagram based inside and outside the UK; and
        • analytics and search information providers Google based outside the UK.
  1. How we use your personal data
    • We will only use your personal data when the law allows us to. We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the lawful bases we rely on to do so.
Purpose/ActivityType of personal dataLawful basis for processing including basis of legitimate interest
To register you as a new customer including conducting identity checks.(a) Identity

(b) Contact

(a) Performance of a contract with you.

(b) Necessary to comply with a legal obligation.

To schedule an appointment for you to visit our developments or a particular property.(a) Identity

(b) Contact

(c) Profile

Necessary for our legitimate interests (to enable you to view properties that may be of interest to you).
To process your reservation fee, progress and finalise your house purchase product and/or service request including:

(a)              manage payments, fees and charges (including warranties);

(b)              where relevant assist (but not part exchange) you on the sale of your current house; and

(b) collect and recover money owed to us.

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

 

(a) Performance of a contract with you.

(b) Necessary for our legitimate interests (to recover debts due to us).

To manage our relationship with you which will include:

(a) notifying you about changes to our terms or privacy policy;

(b) asking you to leave a review or take a survey (for example the Home Builders Federation new homes survey);

(c) fulfilling our obligations to provide you with certain information including NHBC warranty and insurance cover, statement of homebuyer’s demands and terms and conditions;

(d) fulfilling our obligation to provide your information to your new home warranty provider and insurance services provider; and

(e) managing and organising any snagging identified by you in relation to your new property and notified to us through our CRM system.

(a) Identity

(b) Contact

(c) Marketing and Communications

(a) Performance of a contract with you.

(b) Necessary to comply with a legal obligation.

(c) Necessary for our legitimate interests (to keep our records updated, to study how customers use our products/services and to monitor the effectiveness of the builder).

(d) Consent

To enable you to partake in a prize draw or competition.(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you.

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business).

(c) Consent.

To administer, operate and/or protect our business and any sites for which it is responsible and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). (a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise).

(b) Necessary to comply with a legal obligation.

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.(a) Identity

(b) Contact

(c) Profile

(d) Technical

(e) Usage

(f) Marketing and Communications

(a) Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).

(b) Consent.

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.(a) Technical

(b) Usage

(a) Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).

(b) Consent.

To make suggestions and recommendations to you about products or services that may be of interest to you.(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

(f) Marketing and Communications

(a) Necessary for our legitimate interests (to develop our products/services and grow our business).

(b) Consent.

 

  • Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you.
  • Change of purpose
    • We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
  1. Website Cookies
    • Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
    • A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
    • You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Cookie TitlePurposeMore information
_cf_bmTo read and filter requests from bots.Expiry: 30 minutes.

Functional cookie.

_cfuvidTo distinguish you from others who share the same IP address.Expiry: session.

Strictly necessary cookie.

_fbpTo store and track visits across websites.Expiry: 3 months.

Targeting cookie.

_ga_S6V9RGQNW2To store and count pageviews.Expiry: 2 years.

Analytical cookie.

cc_cookieTo remember that you have seen our cookies notification and store your cookie preferences.Expiry: 6 months.

Strictly necessary cookie.

playerTo store configuration.Expiry: 17 days.

Functional cookie.

vuidTo store the user’s usage history.Expiry: 2 years.

Analytical cookie.

 

  1. Disclosures of your personal data
    • We may share your personal data with the parties set out below for the purposes set out in the table under How we use your personal data
    • Internal Third Parties means other companies in the Cameron Hall Developments group of companies and who are based in the UK and provide system administration services.
    • External Third Parties means:
      • service providers acting as controllers or processors based inside and outside the UK who provide electronic ID checks, IT, system administration, client relationship management and property management services including, but not limited to, Safeguard (snagging and subcontractor management) National House-Building Council (NHBC) and Premier Guarantee (amongst other warranty providers), management companies, Mailchimp, HouseBuilder Pro CRM and Aspire;
      • professional advisers acting as controllers including financial advisors, lawyers, bankers, auditors and insurers based in UK who provide consultancy, banking, legal, insurance and accounting services;
      • HM Revenue & Customs, regulators and other authorities acting as controllers based in the UK who require reporting of processing activities in certain circumstances; and
      • third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
  1. Data security
    • We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
    • We do not transfer your personal data outside the UK.
  2. Data retention
    • We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. Typically, we retain personal data for a specific amount of time for the following purposes:
      • if you enquire about a property of ours or you visit one of our developments but choose to not purchase a property, we will retain your personal data for the length of the development plus 2 years;
      • if you reserve a property at one of our developments and proceed to purchase it, we will retain your personal data for a period of 10 years after legal completion of that purchase in line with our warranty periods;
      • if you purchase a property from us and identify snagging through our CRM system, for two years from legal completion; and/or
      • if consent is the lawful basis we’ve relied upon to process your personal data, once you withdraw your consent.
    • We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
  3. Your legal rights